So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Or, you might use StubHub to try to score tickets to an otherwise sold-out event. should i just buy elsewhere while i still can? Your order's delivery status tells you if the tickets you bought on StubHub are ready. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Called them and they said oh well, no refund. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I was unable to get tickets through Ticketmaster as it had sold out. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Your sale will show as an open order in your Stubhub account. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Not getting your tickets until the day of the event has become more common with venues. Sign up to receive our free weekly newsletter. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. After the switch, you will enter the email address you use to access the community in order to reset your password. Sorry we couldn't be helpful. Provide the information they might require. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. All Rights Reserved. ConsumerAffairs is not a government agency. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. I called an hour before the concert to learn that my tickets were unavailable. It should be when you pay for the tickets then the tickets should be sent . I've been on the phone with them 4 times now to get things resolved. How is that they don't accept refunds, but you also aren't guaranteed tickets? Were all stressed! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Help! Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. is there still hope i will get my ticket? 03-25-2022 10:53 AM. I have sold ticket many times before, this is not my first time, never had a problem. They said they would provide a refund and small account credit. It is not in a seller's best interest to cause issues for a buyer at the same time. How Much Does Home Ownership Really Cost? If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). This is based on when the seller told us they'd have the tickets. There are still tickets available it is just a very slow process," Smith Tweeted in March. If there were, we would look for replacements first and foremost as we want you at your event. ook at the 'Ready' date in the order details. I still show an option to transfer tickets in Ticketmaster but not to sell. Call toll-free from the U.S. or Canada, or chat online with support. My daughter's favorite artist was coming and specifically asked me to take her. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Unfortunately if they miss this date, you will need to contact customer support. Customer service all the way to your seat, 2000-2022 StubHub. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. It would have cost me 1300 for the same ones had I waited any longer. My friends have had no issues using this as well. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I am in the same boat. After the switch, you will enter the email address you use to access the community in order to reset your password. If I would have shut my account down the first day I called none of the others would have made it through.". being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. . We are changing the way you register and sign-in to the StubHub Community. Unsubscribe easily. They will take your money then make you jump through hoops to get it back. Dial +1 (866) 788-2482. We value your privacy. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. To check your expected delivery date, look at the 'Ready' date in the order details. 08-05-2022 07:20 PM. Its location on this page may change next time you visit. I bought Hamilton Chicago tickets for a show almost a full year later. Bucket list site for many people let's say. by the end of the day on your order's expected arrival date. Help us improve this article with your feedback. Apple Wallet Tickets Not Tranferrable????? Published on Aug. 24, 2022. Seller Beware!!!! It's looks like pure scam. This is why we do not list the specific seat #'s on our listings. So sorry again for the concerns! I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. They are not a reputable company and will not help or rectify their mistakes. I was assigned 2 seats, 67&68. Well start sending you the news you need delivered straight to you. Re: Selling tickets with delivery delay. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. We can't ask them to send tickets earlier than the date in your order details. No. But ,I have season tix to an extremely popular college basketball program. Let us know if you have any other questions or concerns. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. We are changing the way you register and sign-in to the StubHub Community. But in either scenario, it pays to explore other options, too. We can't ask them to send tickets earlier than the date in your order details. Lindsay is the author of this solution article. Stubhub is a marketplace. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. You may not get them until just before that date. "Stubhub is saying they cannot refund buyers because sellers . Musicians can get sick and sporting events can get canceled. This info is used to verify your account. Randy Miller | NJ Advance Media for NJ.com. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Hi all! Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Help us improve this article with your feedback. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Sometimes, StubHub only allows hard stock ticket sales. Bought my tickets 4/6, said they would be ready 4/22. We keep track of all orders and guarantee delivery by the date in your account. I was told 4/11 they escalated my payment and I would get it in 24 hours. With this same logic I could be charged a fee for sleeping for more than 3 hours. Is this just an excuse to try and scam that they can't send right away? My tickets for sale have other benefits that I can't put in listing. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Price wasn't my concern as long as I got them for her. Gather all the information you have on the purchase. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. StubHub will deduct a fee from tickets you manage to sell through its site. I was also able to confirm that my sale had been moved from the Open category to the Completed category. and our how do I sell tickets to an event not yet listed? We really do appreciate the feedback though. All both of them could keep saying is "we sent you an email." Not sure how this malicious tactic is seen as legal. It should be when you pay for the tickets then the tickets should be sent . It is not in a seller's best interest to cause issues for a buyer at the same time. I never received an email. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. I read the FAQ but don't understand it. Some teams, venues, or artists put delivery delays. New to StubHub? We are changing the way you register and sign-in to the StubHub Community. But it won't charge you a fee just to list your tickets, so there's no risk there. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Enjoy reading our tips and recommendations. We really do appreciate the feedback though. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. 3. All Rights Reserved. Did you find it helpful? If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Not getting your tickets until the day of the event has . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. What would be a reason for a seller to withhold tickets until night before the show? I went through this exact issue a few weeks back. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Thanks! Some venues, artists, and teams don't release tickets until a couple days before an event. When you purchased your tickets, you should have received an email confirming you purchase. Many or all of the products here are from our partners that compensate us. Im in the same situation, How did this get resolved did you receive your tickets or a refund? List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Rather, those fees can fluctuate based on factors such as ticket price and demand. If you will get credit or a full refund on your original payment method. Sorry for the confusion. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. The total price I had to pay was $400 for ticket and the fee. If these are not available, you will likely get a full refund. Musicians can get sick and sporting events can get canceled. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. 24/7 customer support: The Ascent's Definitive Credit Score Guide. Did you find it helpful? In most cases, tickets aren't issued until 24 hours before the event. At 11:49am California time, tickets were available using the Live Nation . Did you find it helpful? I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets.