If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. QUESTION: If he does that and I have to cancel my cruise, will I receive a new FCC for the total amount of my cruise, an FCC for only the non-refundable deposit, or no FCC at all? Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. Maybe. Planning a cruise? After March 31, guests will still receive the FCC, but will no longer qualify for the onboard credit. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Click here to reload the page in order to enable certain features. If so, youre not alone. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. Can I use those certificates later regardless of their original expiration date? https://cancellation.celebritycruises.com/?brand=C&program=cancel. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. No. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. Most cruise lines only allow a FCC to be applied to a new booking that is made after the date the FCC is issued. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Visiting from {country-flag} {country-name}? Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. That's how they explained it to me, and arrived at $475 certificate. It also has an expiry date limiting it's value as well. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Multiple FCCs maybe applied per guest within the same reservation. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. If you booked with a travel agent, then your travel agent can request the FCC transfer. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. It is best to consult with your travel agent regarding the cruise line policies regarding transferring FCCs. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. We paid for my parents to sail in the Villa Suite with us and this sailing was cancelled in December 2020 due to covid. Most cruise lines are offering 125% FCC for cancelled . For a primer on it all, we turned to one of the longtime leaders of the cruise-selling world: David Crooks, senior vice president of product and operations at World Travel Holdings. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? HAL future cruise credit is only valid on cruises sailing through 2022 . If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. phoenix_dream, June 2, 2022 in Celebrity Cruises. If guests are on a cancelled cruise, they will receive an FCC and/or refund which can be used on any open sailings we have." Royal Caribbean states a $100 per person change fee would be required. Any promotional onboard credits will be forfeited. Flights can be tricky when it comes to FCCs. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Thank you. Is FCC Transferable. No, once you know you're about to get a future cruise credit for a canceled cruise, you can go ahead and reserve your next cruise immediately. But during the COVID-19 pandemic, some lines have extended the "use by" dates for future cruise credits several times. Very much appreciate any information you might offer. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. How are Non-Refundable Deposit bookings impacted by this policy update? Is it perhaps just 'some' FCC that are transferable and some not? During the pandemic, Royal Caribbean ( RCL) - Get Free Report . Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. the FCC is per person and is not transferable . 2x points on all other eligible purchases. He has offered it to me at a deep discount. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Royal Caribbean has removed its "book redeem/by" deadline date for future cruise credits. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Kim Kardashian Doja Cat Iggy Azalea Anya Taylor-Joy Jamie Lee Curtis Natalie Portman Henry Cavill Millie Bobby Brown Tom Hiddleston Keanu Reeves. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. Call us at 800-211-2039 if you need help finding the perfect cruise. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Stipulations for what you can apply toward your FCC vary by cruise line. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. On average, how long does it take to issue a Future Cruise Credit (FCC)? The FCC holder has to call then they issued a new FCC to the recipient. Hopefully it can be worked out. Ships' Registry: Malta and Ecuador. Announcing Our 2023 Cruisers' Choice Award Winners! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Do standard Final Payment timelines still apply? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. 49 0 obj <> endobj 81 0 obj <>/Filter/FlateDecode/ID[<8FF123FEB5D62C1DAD39956FA165B0A7>]/Index[49 77]/Info 48 0 R/Length 143/Prev 540494/Root 50 0 R/Size 126/Type/XRef/W[1 3 1]>>stream The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Compare the cost in points or miles to cash, and see which option is best. The amount of time that it takes to issue an FCC can vary and is heavily dependent upon the type of FCC, as well as the volume. Multiple FCCs may be applied per guest within the same reservation. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. A list of exclusions will be provided. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Does anyone know if the FCC can be transferred to another person. Powered by Invision Community. Many times, in lieu of a direct cash refund, a cruise line will take the price of a refunded cruise and issue . 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . hellcat vs p938; simple small front yard landscaping ideas low maintenance; jenny's super stretchy bind off in the round; senate democratic media center THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Visiting from {country-flag} {country-name}? 2023 Celebrity Cruises, Inc. The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? Can you use your Future Cruise Credit (FCC) on an existing booking? Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. The terms of the FCC offered to a contracted group may not be the same. In addition to canceled NRDB, $100 per person service fee also applies to changes to NRDB ship or sail date. The FCC has been partially applied. Still waiting for taxes and port charges to be refunded to my Credit Card. Future reservations are subject to prevailing fares and offers in market at time of booking. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Book your cruise without a deposit, and the value of your credit will be applied within 48 hours. We give you our exclusive bonus offers , plus all qualifying cruise line offers , plus all of the cruise line loyalty program benefits. Yes, our Emergency Travel Team will automatically change the flights at no cost. Certain promotions will be excluded from the policy. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Redeem Cruise Credit Future Cruise Credit FAQs Some cruise lines allow you to use your FCC for more than one booking by applying any remaining balance as another FCC. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Call us at 888-743-2735 if you need help finding the perfect cruise. After I receive my 125% Future Cruise Credit (FCC), can I choose to change to the 100% refund? Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. Is it perhaps just 'some' FCC that are transferable and some not? FCCs cannot be used toward flights when cruise lines allow customers to book directly with the airlines through their flight programs. All taxes and fees will be refunded back to original form of payment. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. They already know you got free credit for not taking cash . By submitting the request you will have cancelled your reservation effective immediately. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Our family members who originally booked cannot sail any time soon but DH and I have multiple upcoming cruises with Celebrity on the books. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. They must be used before they expire or the value is forfeited. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at [email protected]. Then the going rate in other certificates is about 1/2 value. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Others will apply whatever amount you want to a booking and issue a new FCC for the balance. Later you can modify - not cancel - that reservation. Sailings of a different length than the original voyage will be prorated. It is best to consult with your travel agent regarding the cruise line policies regarding transferring FCCs. You might receive a Future Cruise Credit if a . If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Have you recently found yourself in possession of something called a future cruise credit? This new method provides you with many benefits including: Instant application of Cruise With Confidence (CWC), Global Suspended Sailing (GSS) and Non-Refundable Deposit Program (NRD) FCCs via Cruisingpower, Espresso, Coupon Redemption andLatte, our intelligent chatbot and your personal assistant. Every cruise line is a little different. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. NRDB are applicable to groups at prevailing rates. How can I start the process for a full refund? Unfortunately, no. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. To have the FCC transfer done an email with specific details of the FCC and who it is being transferred to needs to be sent to [email protected] (Celebrity resolutions). Still waiting for taxes and port charges to be refunded to my Credit Card. Retrieve the reservation for which you want to apply the cruise credit. Who will receive notification once a Future Cruise Credit is issued? I booked a cruise on board that has now been cancelled by Celebrity. Just thinking that not all FCCs are the same. The future cruise certificate will be issued to you within 30 days. This change of policy . If you request a refund, your 125% FCC will be deactivated. More happens on the Edge. What did the Cruise with Confidence program offer? Yes, so long as you request it on or before the relevant deadline. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Some transgender Missourians and health care providers sued to overthrow the rule, and a St. Louis judge pushed back its effective date from last Thursday to Monday at 5 p.m. as she weighs whether . How you can use your future cruise credit and redemption rules can sometimes be a bit confusing. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. From August 2022 Travel + Leisure, published by TI Inc. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Yes. For an explanation of our Advertising Policy, visit. For Cruise with Confidence and Remaining Balance FCCs, the process typically takes no more than 2-weeks from the date of . Are Future Cruise Credits interchangeable between brands? Your FCC will be attached to your customer profile at the cruise line, and your travel agency should be made aware of the FCC as well. Call us at 800-288-6006 if you need help finding the perfect cruise. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. By The credit will be applied to the balance due within 48 hours. On 6/2/2022 at 1:50 PM, PTC DAWG said: Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCC's from family members to the Wife and I..it takes patience and a few calls. At some lines, future cruise credits can only be used for a single future sailing, with any leftover balance forfeited. When does myGlobal Suspension or Cruise With Confidence FCC expire? Celebrity. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. The issue's been escalated to supervisors at both the agency and Celebrity. Partial value transfers or transfers of remaining FCC balance are . Announcing Our 2023 Cruisers' Choice Award Winners! No, go to the New England/ Canada thread. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. The amount of Future Cruise Credit varies depending on the cruise line. . May I transfer my FCC to another guest? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. (100% would mean that you get the full amount as a voucher, 200% would meand that you get a voucher worth double what you paid). Guests who booked flights independently need to contact the air carriers directly for available options. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. A Future Cruise Credit (FCC) is a voucher for future travel. Powered by Invision Community. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. I'm hoping it all works out, but if not it's good to know it can be transferred! *Excluding any previously suspended sailings on these dates. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. The issue's been escalated to supervisors at both the agency and Celebrity. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. If you request a refund, your 125% FCC will be deactivated. Book it List Event 75% off 2nd Guest + Savings, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. FCCs are transferable to family and friends, can be used partially and can be applied on more than one new booking. Modified Date: Feb 10, 2022. FCCs are not refunded back in the form of cash. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. By A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? FCC may be transferred to another guest in an Individual or non-contracted Group booking. I did the booking under the "Cruise with Confidence" plan. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. On the other hand, I've seen many posts from people who have FCCs that they can't use and bemoan the fact that it's money lost. Announcing Our 2023 Cruisers' Choice Award Winners! Apr 28, 2022 11:08 AM EDT. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? We'll run a soft credit check to find special offers, but it wont affect your credit score. Couldnt just apply it over the phone. Powered by Invision Community. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Future cruise credit (FCC) is a bit like store credit from a cruise line. A future cruise credit is a voucher good for a future cruise. By DUC950, March 18, 2020 in Celebrity Cruises. Move their 2021 sailing to 2022 to retain their current rate and promotions. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. A future cruise credit (FCC) is a credit offered to cruise guests in lieu of a refund. Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. Hopefully it can be worked out. Please reference the chart below. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Some cruise lines require you to pay for a deposit and use your FCC towards the balance. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. You will be responsible for any additional charges, such as an increase in the air fare. Book all in a cabin and apply all FCCs. Call us at 800-259-5642 if you need help finding the perfect cruise. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? In many instances, both. That means you've. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program.