Caveat Emptor. The customer service rep I spoke to would not answer my questions. They then informed me they couldnt cancel as the hotel wont allow cancellations. Found upon check-out that I had pre-paid. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. You should be demanding the hotel to provide you a refund of what you paid on checkout. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. Then I was informed that the reservation was non cancelable. Peter T. Kilborn At check in I provided my credit card again but was charged for the room again at that time. Us too. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. Getting there starts here. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. © 2023 What's That Charge To use our mobile site, please enable JavaScript. Who knows.. postings without details are pointless. Same with booking directly with the hotel itself, you would find and book in its own official website. I made a reservation with my credit card and received a confirmation. We tried to book a hotel at the Hilton in Santa Fe, moments after booking the room online; we realized we had been redirected to CCI*HOTEL RES. Our $129.99 room cost ended up being a $191.50 charge on our credit card. Total Price $140.90 Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was I had the same experience as many of you on this thread. Just wondering if that is why you found no room booked upon arrival. I made these reservations the evening of October 5, 2021. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. like I got caught in this CCI*HOTEL RES800-468-3578 It asks to press one for reservations, which I did, or two for front desk. Pian J. The full charge had been submitted to my DiscoverCard. I was being evacuated from my home because of a fire. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. The hotel had a hard time changing my room to a non-smoking room. Refund $48.12 to my credit card. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. He told me I could not get a refund. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. Why did you think you are booking on Priceline? Hotel Reservations Scam! When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. This company is a fraud and scam. Also be sure you have your R# for the reservation or they refuse to talk to you. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. COUNTY OCCUPANCY TAX $6.29 BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! It's been three weeks and nothing yet. Also be sure you have your R# for the reservation or they refuse to talk to you. This is a charge from Get a Room, a website that allows visitors to book hotels and resorts. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. Doing the math, it appeared that our cost, with breakfast, was around $25. Upon speaking with CCI HOTELS @ 18003271200. Unable to obtain a duplicate receipt with joining their assistance tech's purchase of policy protection, Monster Resorts Group/Monster Vacations Group. You paid Peter to pay Paul..Peter will charge you. Submit a complaint and get your issue resolved. I looked for hotel in Memphis TN using google Maps. I think that it's time well spent in comparison to having to try and resolve matters later on. The reservation was made in March for an October football weekend. I was looking for a two night reservation and got online at what I thought was the Days Inn website. they want you to buy in to get assistance from their help desk. The $61.51 is listed as Tax Recovery Charges & Service Fees. How did you get rerouted to Getaroom? On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. In the process of disputing the excessive charge! We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. So I filed dispute with my credit card(Wells Fargo.) Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? the numbers I have are JC8T4F2, and JPO1PF7. Totally false claims and Scam Stay AWAY. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. We checked in and went to the room. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Report them to BBB, as well as make a formal complaint to USITC. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. And now The correct process would be to take a split second of extra time and type www.hilton.com into your browser. "You know what, " I said. They have duped millions of travelers with no action from government. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. Booked a reservation for a 2 night stay. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. CCI sent me a copy of their receipt. They STOLE money from my credit card and did nothing! For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. I had the following experience this weekend. I called the local number for the Holiday Inn Express in Alliance, Ne. You have two seperate issues - The Service Fee, and you have the whole thing backwards. I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. At no time did CCI mention a service fee. Yes, I'd say these are SCAMMERS! I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. That doesnt happen. They are a crap company, and there are many others out there as well. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. This is the version of our website addressed to speakers of English in the United States. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. I booked two rooms. The email was immediately returned to me with the message that it could not be delivered. Coincidence? This is clearly exploitive, if not fraudulent. We have never heard of this website "getaroom.com". Need more info if you want help. And considering This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. Price quoted was $84.65. I had no way of contacting them because the motel did not have any information who I went through. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. we paid $1,178.00 for seven nights. Please listen to the recording that night about 7: 30 pm involving that haggle It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Whatttttt!!!??? Beware of CCI Hotel Reservations.com it's a total scam. "What?" on 12/26/19 using a Discover card. Today You gave me C3037566103 cancellation number. Fraud, I'm going to be reporting this to the Fraud division. I immediately went to the hotel and asked about the fees. Scammers! I did not call them directly, but thought I was calling the hotel myself. I had the same experience with CCIHotel as others posting here. I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". I made reservations for a pet friendly room at the Econolodge in Morehead City NC. So now I'm caught in a catch 22. CCI sent me a copy of their receipt. Similar experience to many others here. called a hotel, near Sky Harbor airport. Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? This complaint was posted by a verified customer. Avoid this company like you would COVID19. STATE SALES TAX $8.81 I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. Bravo Sierra. Buyer beware it's a scam and you get stuck with HUGE costs. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. Be careful when you book a room online. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. This people are crooks that need to be put out of business. I booked a room through them, had to pay for the room through there website. Was this done on your phone, or on your home computer or iPad/tablet? I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . They got me for $781. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. Submit a complaint and get your issue resolved. Spoke to a gentleman and told him i had two cats and need a hotel that would take them. I would not have booked it in the wrong state! My debit card was skimmed and I was notified by my bank of a charge from CCI. How were you redirected and from where? I have never heard of CCI and hope to never hear of them again. We called immediately to cancel the reservation and were denied a refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. it was for $163.90. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I am trying to get a refund right now. Since I am usually cautious about online transactions, I am upset that I fell for this scam. Thank you for taking the time to contact Customer Care. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Our Role as Agent. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. I was billed $504.43 plus $12.99 booking fee. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. The room was only $70.00 per night. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. Trip Planning - How to Protect your Travel Plans. Or understand English very well. Chose the hotel I wanted to stay at and a room 6 months in advance . The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. However, we didn't even know that we were transferred to this website in the first place! I thought that was my room charge. It would be helpful to explain the process you went though so other people dont end up booking on the CCI site when they assumed they were booking on another site or with the hotel itself. Capital One is handling this as fraud and refunding my money. I like your comment Be careful when you book a room online. Thats wise advice. Having had a late start and 2 young children they decided to stay overnight in Ohio. "Cool, " I thought, "better than the site's rate." I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . I responded back to CCI informing them I have disputed the charges with my credit card company. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . Horrible company with horrible policies. He informed me that I could cancel but I wouldn't receive a refund. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. The hotel cant find my resrvation anymore its all a joke. I made a reservation at a Quality Inn for one night; I clicked on the website for the hotel. But this next comment isnt quite correct Make sure you are directed to the proper website to reserve a room. I dont quite understand about being redirected or how that occurs. Which I did. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. Was charged 529.96. CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. When I got to the motel, I was informed CCI declined my card. They refuse to let me talk to the proper department. They are completely dishonest and I am unable to speak to anyone to discuss this. "Let's just cancel it, " I said. Called the number on the page to make a direct booking with hotel. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. This company is STEALING money! When you call the 800# its hangs up on you. Their phone tree is a NIGHTMARE and I was disconnected many times. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have found numerous reviews about them, WARNING people. This company is a scam. Share your photos and videos with others to prove the truth of your words. scam also. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. This is Bravo Sierra. When I called their number I was under the impression I was calling the Super * Motel. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. So basically this is a company who is stealing peoples money with no consequences. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". Getaroom are about as dodgy as they come, but this wasnt caused by them. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. 2022 I was online to make a reservation at the Guest Lodge Gainesville, GA for Thursday September 29. CCI Hotel Reservations Complaints? I asked. They STOLE money from my credit card and did nothing! Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. so now I am stuck with a 2801.91 charge for nothing. Used them to book a hotel and they never actually made the reservation. My intention was to contact the Hampton Inn directly and book a room at a government rate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The next morning a fellow we took to be the manager was at the front desk. CCI reservations mentioned NOTHING about an upcharge, especially about $100. This will surely increase the credibility of your complaint. FRAUD COMPANY in my opinion. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Allegedly at a 3 star hotel, but the price seemed high for that. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. Business Profile CCI Hotel Reservations Hotel Reservation Looking for more information? Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. They are biggest scammers should be jailed with the intervention of FBI. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. "You can't, " the fellow said. You should have done research first, Reed. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. Was charged 529.96. Thought it was fraud. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. After checking cc invoice a week later noticed I had a charge of 260cnd. CCI sent me a copy of their receipt. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. I hope others read this and do not fall for the same scam. I had the same experience. They referred me to their relocation specialists who spent two hours trying to find me accommodations. I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. The people working at this company made a reservation for me in the WRONG area of the state of Ca. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. "We were told breakfast was included when we made the reservation." The Cleveland Clinic here in Cleveland will document. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. - About Us Also be sure you have your R# for the reservation or they refuse . Do not use them for any reservations!! That was almost an extra night! I booked a room at Americas Best Value Inn in Tucson Arizona. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. I followed the instruction of the hotel and contacted CCI. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. I drove down the road 1 mile found a room, for $159.00. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. Within the hour I Canceled that reservation. Or 30 000 Japanese Yen. After you called and spoke to Visa, did they explain and you take up an option of a chargeback? It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. This will help you avoid showing up to a completely booked hotel with no reservation on file. This is totally misleading and overcharging any consumer . more, You seem to have JavaScript disabled. When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. The hotel didnt find my booking. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. Also, there was a notice that there are NO Cancellations! The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. This reservation R2500898390 was for 3 nights, May 7-9, 2021. Then, summarizing the reservation, he said the charge would be $174.03. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. Your password has been sent to the specified email address. When you booked the room, you agreed a price. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. The page displayed was identical to the Hilton web page. What a fraudshould not exist! There is not such thing! total cost $281.89. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39.