I no longer use or need my landline. 21h21. on How you cancel your BT service depends on whether you're moving to another provider. Customers can contact BT in several ways: Phone: BT's customer care line can be reached at 0800 800 150. You can still access yourTalkTalkemail account for 12 months after you switch, during which you can still send and receive messages but wont be able to use the My Account feature to change passwords and actively manage the account. Get instant access to members-only products and hundreds of discounts, a free second membership, and a subscription to AARP The Magazine. Contact your old provider to confirm that you want to cancel on the day your new service starts. Yes, I believe it should be possible to transfer an existing contract into your name though youll need to contact BT in order to do this. In reality unless you want no broadband then don't cancel. Its rechargeable battery should keep an internet router and your Wi-Fi home network running for about an hour and half, plenty of time to find out what's going on and contact relatives. BT offers the option to have broadband only as well as broadband with a landline. Cancelling within your cooling off period. Cancelling your current provider Normally we can let your provider know you're switching to Sky Broadband & Talk, so you don't have to. If you have decided you want to save even more money and just use the VoIP service your cable or satellite TV provider is offering, you'll still want a way to keep your service on when the power goes out. I'm assuming the latter but just for clarity. Will I have to change my broadband plan . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You also may a monthly recurring discount of 10. One lingering objection to quitting POTS, or plain old telephone service, has been the relatively poor audio quality of cell and over-the-internet calls. In the current system , where porting the number results in the linked broadband being ceased, whatever provider you chose to re-provide broadband could use an expedite order to restore service much quicker than the usual lead time, but OR charge more for this fast track service and the provider may expect you to pay more if you want to use this facility, 20-03-2022 Find out more. For more information, see our guide on how to cancel a BT Mobile contract. For example, Virgin Media will delete your email account once youve left. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. The cost of the landline connection is included in the broadband cost, so there would not be any saving. This includes 700 minutes for calling UK landline and mobile numbers (any time). BT requires a minimum period of 30 days notice for cancellations if youre not switching to another provider. So people who talk to you with cellphones and internet-based phones affect the sound quality you hear, no matter whether you're on a landline. Because I need a fixed IP address it limited my options for changing internet provider, but I probably should have moved my phone service a while ago. When switching, you will need to notify Plusnet that you wish to continue using the email address, or it will be deleted along with the rest of your account information. Search on Uswitch to find the right broadband package for you. Get instant access to members-only products and hundreds of discounts, a FREE second membership, and a subscription toAARP The Magazine. 03-05-2022 Why did BT cancel my broadband/phn order after charging me then charged me again. If you were to leave your old provider-linked email account running for three years, you could end up paying 180 to keep accessing your inbox. Rosina has been working as a content writer since university. When you sign up for a contract with BT, itll always be for a set amount of time. Contracts prior to 2nd February 2020 you have a monthly plan for 30 a month, with three months left. For more information, see our guide on how to cancel a BT Mobile contract. One of the biggest mistakes that people make when trying to cancel their landline phone plan is that they don't go in with a game plan, Kurland says. Hi Vicki John Become a broadband expert with our help guides. @maikeruIn similar circumstances I use 2 echo shows, there are many similar ones by different manufacturers, this allows both way hands free voice and video and if set to allow "Drop in" you can connect and look that all is well without "calling" the number. That can be a godsend when you want to find out what caused the outage and whether you should stay at home or evacuate. Please advise. However, Sky will eventually close down inactive accounts, so if you want to keep using it, you need to use it regularly. It's manufactured by Cyber Power Systems (USA), an international company with U.S. headquarters in the Minneapolis suburb of Shakopee, Minnesota. This funds the production of our content, keeping the website free for everyone to use. Let the new provide take care of that as it's a very much smoother operation and typically you might only be down for a few hours, maybe a day at the most. If it incurs a fee doing so? 2005-2023 Ken's Tech Tips. I waited all day no one came. Perhaps I should have said that we are swapping from copper to fibre supplied by Fastershires so it's not a conventional changeover. When storms knock out power, cell towers often go dark, as do high-speed internet connections. If you are switching, then its 14 days. Moving your email to Gmail. I immediately exercised my right of cancellation within 14 days and BT are saying that the change to wholly broadband is irreversible. We've kept the BT Broadband option open for a couple of years but have decided it's time to burn our bridges while at the same time retain our e-mail addresses. By the end of 2025, BT is planning to switch off their analogue phone network across the UK. We'd love to hear your thoughts and any questions you may have. On a practical level, I had three currently useless handsets around the house with my landline but only one broadband handset, with no indications about whether further handsets can be purchased and whether they are affordable. Many fibre broadband providers like Gigaclear, Zoom, Airband and FullFibre Ltd do not . For several years, it has delivered very inexpensive VoIP service that competes with the likes of Vonage. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. When I said you have just sent this to me after my complaining that I want to cancel my contrcat (Icould hear her typing)she didnt answer and said, She was putting me through to a gentleman in the Loyalty dept, who said after a lengthy conversation he would call faults on my behalf, I was then put through to a gentleman in faults in Dublin, who said that he had been called by Loyalty dept, saying that I had changed my mind and did not want to cancel my contract! I wonder, how did you get on with your cancellation fees? If after 60 days we can't get you back to the speed we promised we'll give you a 20 Reward card. This is essentially the same process as setting up an out-of-office message. It might not be worth leaving because all providers have increased their prices anyway. Unless youre cancelling because you no longer need a broadband service, or youre moving to a provider outside the Openreach network, youll need to have a look at other deals and decide which provider you want to switch to when leaving BT. In fact, we found in asurveythattwo millionUK homes aren't switching their broadband for fear of losing their email address. Which makes it too much of a risk to attempt. Cancelling broadband: The key points. Youll need to ask BT to investigate the issue first, but if theyre unable to resolve the problem, you can be released from the deal without penalty. You . Help and support Landline and Digital Voice Manage Service I want to change or cancel my services Here are some answers to help you How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. If you use your landline regularly for calling, you can get 700 minutes for 7.31/month or unlimited minutes for 15.67/month. You might also want to set up an auto-responder for your old email address that lets friends and family know that their email has been forwarded to a new address. If you have an email address withSkyyou can continue to use it after you switch to a new provider without having to pay a fee. These gadgets typically look like fat power strips and have built-in rechargeable batteries that keep electricity flowing to anything plugged into them. Also do you have to return their BT modem when the term ends? So Netgear, based in San Jose, California, has introduced a Wi-Fi router for just such occasions. The cancellation procedure for those still in a BT contract is the same as above, but with the added expense of an early termination fee. 19-03-2022 You can find more information on our BT contact numbers and complaints page. Can it only be completed over the 'phone? This differs from a BT landline where youll get a geographical phone number (beginning with 01 or 02). I've been blogging at Ken's Tech Tips since 2005. We also share information about your use of the website with social media, advertising and analytics partners. At present, you can choose from a range of BT Broadband plans without a landline (sometimes also known as broadband only plans). We currently pay 56 per month for our package. After the end of my contract with BT, followed by months of paying over the odds and not getting round to making 'the call', I have just successfully saved myself 318/year off my broadband package (which includes landline rental & 700 minutes) using your 'Haggle with BT' tips. When we all eventually get fibre to the premises as opposed to the cabinet, the copper from the cabinet to your home is replaced with fibre. Have you considered if it is only your parents who use your landline phone that you buy them a cheap pay as you go mobile phone and program your mobile number in to its fast dial and ask them to use that in future. These can wind up being pretty pricy, so we recommend waiting until the end of your contract. If youre offered an analogue phone line to begin with, youll be invited to move to Digital Voice before the end of 2025. Ready to buy? However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to 300 if Virgin charges you termination fees. If youre provided with a Digital Voice service, youll have a choice of two free handsets (either an Advanced Digital Phone with Alexa or two Essential Digital Phones). He recommends calling your provider during normal business hours (between Monday and Friday, 9:00am to 5:00pm). These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. If you're already outside the minimum term of your contract with BT, there will be no cancellation fees for ending your BT broadband service. If you have a power outage, the backup battery will keep the phone running for up to 10 hours. Do you have to pay for dentist when on Universal Credit? John R. Quain is a contributing writer who covers personal technology, vehicle technology and privacy issues. If you dont thatll cost you something between 60 and 115 on top of any other charges. As detailed in the BT price guide,this is minus VAT, any cost savings, and an additional 1%. because youre getting poor download speeds from BT). The losing provider isnt the instigator of the move, so if the gaining VoIP provider says you will lose broadband by porting the associated phone number , but can reorder broadband ( either with no number or with a different number ) then thats between them and you..there are changes coming to the number port process where the number range holder will keep open the possibility of porting for 30 days after the number is ceased, this should make it easier , you would simply renumber the landline , the old number , which currently would cease and not be portable , would then be available for the next 30 days and the VoIP provider could import the number , you would be liable for the renumber charge . Meanwhile, as landline costs have risen in urban areas the federal Bureau of Labor Statistics shows a 31 percent increasefrom May 2011 to May 2021 wireless costs in the same 10-year period have decreased by 20 percent. If you want to keep your home phone number, you can transfer it to the Ooma service for a one-time fee of about $40, and Ooma typically does this seamlessly within a couple of days. To meet the cancellation period set out above, you must send your notice of cancellation to us, or you must have called us, Click Accounts and Import and then 'Import mail and contacts. If you want to use an email client/app you would need to subscribe to BT Premium email for 7.50 per month. Announcements, Guides & Community Updates, BT Broadband contract new 24 month contract after cancelling BTTV, Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order. Even BT sell them, various colours, slightly dearer but I am not allowed to post non BT links, 20-03-2022 This was never said by me ever, and I still do want to cancel, more now than before after all of this performance today. Mobile Data: How Many Gigabytes Do You Need & How Long Will It Last? This uninterruptible power supply delivers backup electricity to four of its eight outlets when everything else goes dark. The cost of the landline connection is included in the broadband cost, so there would not be any saving. Learn more about how Ken's Tech Tips is funded . Can I cancel my BT landline and keep broadband? If you choose broadband without a landline, youll lose your home phone number and you wont be able to get it back. A different privacy policy and terms of service will apply. Alternatively, you can pay 7.31/month for a landline with 700 minutes per month or 15.67/month for a landline with unlimited calls included. Not only does this broadband deal come with an average download speed of 1,130 Mbps, it also comes with Virgin TV, unlimited calls to UK landlines & mobiles, Netflix, and an O2 sim card with unlimited data. Landlines will still exist, and you can still have a phone line in your home - but the system that . You can only cancel your broadband by calling BT. BTs early termination charge is the total of the remaining monthly charges on your BT plan, less VAT and then a 1% discount. Youll need to enter your email address here and follow the on-screen instructions. If you have DSL (digital subscriber line), cable, satellite . While the former option (switch phone service then order new internet) is straight forward, it is more important to maintain my internet service. 19-03-2022 Second, everyone else is using cellphones and internet-based phones. Even if you do miss any out you should still be able to log in with your old email address, as long as you still remember the password. What to do: The BT website ( bt.com) has an easy online portal for requesting a home move. Sign up today: and we'll confirm your installation date within 48 hours. For some people, this can cause an unexpected problem. Broadband can only be cancelled by phone. If you want app or client Access you will have to pay 7.50/m for Premium Mail 0 Ratings Reply gg30340 Distinguished Sage on 29-01-2022 15h30 3,017 Views Message 3 of 6 Re: Cancelling BT broadband This means you wont be able to make or receive calls on your home phone as there wont even be a dial tone on it. Or would this risk me losing my telephone number completely? If it's not possible to keep your phone number, we'll let you know. I wish I could help you more with this, but my recommendation in this would be to make a formal complaint in writing to BT. Want to know if a provider is right for you? You could save a ton of money in the process. We were in the same position and BT did not want to knowwe had to pay 667 last month which was a real kick in the teeth! (And I accept the consequences of VOIP not working in a power cut etc.). You are now leaving AARP.org and going to a website that is not operated by AARP. 17h07. Find out what it means for you and how you can add a landline if required. All rights reserved. Doing a quick search, the change to the process will not come into forced until December which is too long to wait. Home Broadband BT Broadband Broadband Without A Landline. At the moment, though, Sunnyvale, California-based Ooma appears to be alone in offering something new that addresses reliability in an emergency. We've also found that internet service goes out more often than we'd like, even as it becomes more essential to our daily lives. I have experienced slow broadband, no broadband,. BT no longer charges a 'broadband cease charge'. Youd need a Government Gateway account, but again, quick, easy and free to set up. Check your postcode: to see what deals you can get. It also takes into account any discounts you have with the package. It strips out the analogue home phone portion of your landline connection, giving lower monthly prices and a more reliable home broadband connection. If you know your activation date, we can arrange for your Sky services to be cancelled as close to that date as possible, subject to any required notice period. Any email addresses will be downgraded to Basic which is only accessible via webmail. Advertisement. If you stop your landline then your broadband will also be ceased and would be treated as a contract termination, and could involve cancellation charges. on Just a reminder that you should check your MyBT to ensure you are either out of contract or pretty close to the contract end otherwise there may be an early termination fee. More important, 911 support for cellphones and online calls has improved. Moreover, you'll get all the advantages of digital phone service: voicemail access online, follow-me call forwarding, an online call log, plus caller ID and call waiting. If youre unable to get a BT service at your new address, you wont be liable for paying a termination charge. The bundle comes with a cellular antenna about the size of a liquid soap dispenser, a base station that looks like an answering machine, and critically important a rechargeable backup battery. The following example calculations are given in BTs price guide: If you cancel your service outside the minimum initial term, only a 30-day Notice Period Charge will apply to your cancellation. Any problems please post back, on Calling is very simple "Once set up" all he has to do is to say "Alexa call Fred (or whatever you want" you can even have it to call doctor or anything useful HOWEVER you can't use it for 999 calls etc. There wouldn't be any savings because the cost of the landline connection is included in the broadband price. This would free you up to choose an ISP that offers a no landline phone deal for your broadband albeit you still pay for a landline but it is included in the broadband price. . Optional - Marketing cookies. Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch: Switch from BT to a new broadband provider, Your new broadband providerEEJohn LewisNOWPlusnetShell EnergySkyTalkTalkVirgin MediaVodafone. 09-01-2022 If a change is required to support reclaiming a number from a disconnected line then it sounds like it will not be possible, or I would be very lucky if I can do it. If youre not sure youve changed them all, check your browsers Saved Accounts section. 9h44 No, the big problem with it is that the phone doesn't work if your broadband doesn't, which also means that, unlike all previous sorts of landline, it won't work during a power cut. Please let me know by e-mail when there is a reply to my message. 11h41 Some broadband providers can take up to six weeks to organise an installation, while others can get you set up in less than a week. If youre a Virgin Media customer, youll need to contact them to cancel your old service as BT wont be able to do this for you. The changeover needs to happen by December 2025, as . Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. This is because BT will do it for you automatically. However, there will be a delay to industry's launch of the new process and it is not yet available for customers to use. Marketing cookies enable us to target advertising on third party websites and services towards groups of people who . Depends on what package the OP has, the saving is on the calling plan, the cost of the calling plan is the saving, some existing customers have PAYG free, in which case there's no saving to be made. Rental - about 18 for BT - is charged for landlines and calls are also likely to be more expensive than packages . Customers who don't have broadband with BT or any other provider, get an on-going monthly discount of 11.32, reducing the cost of line rental to just 11.73. . You'll always get the same price (or better) than if you went direct. If youd like a home phone service, you can add a BT landline from 5/month. Even when I received an email I (wrongly) thought it wouldnt affect me, as I only have a fibre connection to the house (no old copper phone line). Announcements, Guides & Community Updates. Plus you'll pay taxes of $2 to $8 a month depending on your location. Oh, andyou can save almost $50 a month $560 a year in the process. 14h23. And these fees arent fixed with the same scrutiny as their broadband or landline fees. 3 comments. Can I cancel my BT landline and keep broadband? Without a phone line (ie for broadband) you won't get the full Sky service, as the box uses internet for catchup and on demand. Here's how you can reduce what you spend on your broadband. - edited Cant seed any adverts on BT site or elsewhere for such beasties. Cancellation fees vary between providers. Learn more about how Ken's Tech Tips is funded , June 8th, 2021 Something like an Alexa would probably be a good idea for him in general, but unfortunately I cannot see him ever using it. Why You Should Connect Your Mobile Phone to Your Home's Wi-Fi, How to Use Your Smartphone as a Wi-Fi Hot Spot, Programs Can Help Older Adults Get or Upgrade Computers, Internet Access, Age, low income combine to keep significant numbers from going online, Exclusive Walgreens Cash rewards for members, AARP Travel Center Powered by Expedia: Vacation Packages, Members save when booking a flight vacation package, AARP Identity Theft Protection powered by Norton, Up to 53% off comprehensive protection plans, AARP Online Fitness powered by LIFT session, Customized workouts designed around your goals and schedule, SAVE MONEY WITH THESE LIMITED-TIME OFFERS. 03-05-2022 How can I do this without having to phone someone? Alternatively, you can continue using your BT Mobile SIM cards after cancelling your other services but you'll lose the 5/month discount for BT Broadband customers.