Exact same situation. But Delta never told me, I found out myself after their latest ridiculous flight change. Payment is due immediately upon time of air booking. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Announcing Our 2023 Cruisers' Choice Award Winners! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. By I imagine they have access to that kind of info. Click here to reload the page in order to enable certain features. It took EzAir a couple of days to say there was a itinerary change. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. 3,000+ Club. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Restricted fares are non-refundable and must be paid in full at the time of booking. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. I clicked the modify option to see if it was ticketed. See for yourself! If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. And I really wanted to get to Guernsey.). I flew early to wait for the ship. I do not believe you can contact Princess EZAir directly. Announcing Our 2023 Cruisers' Choice Award Winners! Option #2: Search by Phone Number . Payment is due immediately upon time of air booking. If you leave next Monday then your flight should be ticketed. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. You may call us toll-free at 800-545-0008. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. EZAir used to be easy and reliable. CruiseHealth FAQ. Restricted fares are non-refundable and must be paid in full at the time of booking. Future Cruise Credits (FCC) Travel Documents. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. I'm not sure whats up with Princess these days. By Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Powered by Invision Community. Call 1800-PRINCESS and ask the rep. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Air charges are non-refundable (e.g. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Click here to reload the page in order to enable certain features. Was not going to get to FLL to embark. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Something happened to me . You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. If youre ticketed and paid, this is all on the operating airline. Good job Delta! Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Log in to view and manage all your bookings Log In If you would like to create an account, register here. tillys mom, May 5, 2019 in Princess Cruises. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Plus, book flights now with no amount due until cruise final payment. They are both correct. Air charges are non-refundable (e.g. Best time to dial 2pm. 1. Go into your booking. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Then after pushing her further she said to call the main Princess number. Announcing Our 2023 Cruisers' Choice Award Winners! It was their schedule change that caused your issue. Gulf Breeze FL. You have to figure out who is responsible as this is so vague. no cash back). Powered by Invision Community. Fees apply within 54 days. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. #3. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Gosh! If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. But when I clicked the view eticket button it had an eticket error. They will put you on hold while they call the EZ Air folks. Very important to have if needed using EZ Air. I have received notification from Air Canada each time. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. #1. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Of course that's the regular Princess number and they won't let you speak with EZ Air. This is a dedicated phone number, not the Princess contract number. Posted October 6, 2018. Restricted. EZAir is impossible to contact directly and 3 calls to Princess did not help. Call center hours 24 hours, 7 days. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Announcing Our 2023 Cruisers' Choice Award Winners! Mark Inappropriate. Very important to have ifneeded using EZ Air. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. no cash back). Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Air payment is due on the date of the final cruise payment not at the time of air booking. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. When they finally answer. I have never been able to call them directly. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? trbarton, January 21, 2019 in Princess Cruises. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. They were of absolutely no help. Air charges are fully refundable until 45 days prior to departure. Is there a different number to call once your out of the US? Once you have clicked the Princess EZair . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Posted July 10, 2013. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. To learn more, see your travel agent or call 0344 338 8663. Its called In Route Assistance. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Average wait. The confirmation number that we were given doesn't work any more. Click here to reload the page in order to enable certain features. This is a dedicated phone number, not the Princess contract number. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. I need answers - we leave in 9 days!!! Call delta. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Is there a different number to call once your out of the US?