While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. On March 7th, StubHub emailed Marrali a copt of its refund policy . Use of this website signifies your agreement to our. Colorado Attorney General Phil Weiser joined nine other . Give them any information they may need. If StubHub asks you to return the tickets you . Receive a coupon for 120 percent of your original purchase*. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. On that front, things played out almost laughably on Saturday. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. StubHub, in its sole discretion, will determine when an event has been cancelled. For more information, read. Opinions expressed are those of the author. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Who should shoulder those cancellation costs? It is possible to request a refund on a purchased StubHub ticket manually. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. Cookie Notice Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. According to StubHub, it was intended to reduce risk for buyers whose events were likely . StubHub stopped guaranteeing cash refunds. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. We may be compensated if you click this ad. Enjoy! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Is that true? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Danielle is the author of this solution article. Their customer service number is 8667882482. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Looking to sell? However, StubHub offers a refund. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. You can resell your ticket using either an app or a PC. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. 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StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . You can request a refund from StubHub by email. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Did you find it helpful? As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. You will enter your community username and new password and done! This practice was implemented in early 2020. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. 7 calle 1, Suite 204 Describe your scenario and include any supporting evidence. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Have you made a mistake by purchasing an excessive number of tickets? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. No big deal, I know they use 3rd parties sometimes. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. If any of these tragic events occur, you will be eligible for a refund. See here for a complete list of exchanges and delays. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Many companies featured on Money advertise with us. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub changed its refund policy about a month ago. Original review: April 16, 2023. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Before purchasing tickets, carefully review your event and seat selection. Enjoy!Make sure we land in your inbox, not your spam folder. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We will process the refund to your original payment method within 5 days. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub only delivers earnings to sellers after the show has taken place. Your email address will not be published. Stubhub does not accept returns and does not have a return policy. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. At the event, tickets were discovered to be invalid. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or [email protected] as soon as possible. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. For more information, please see our All Rights Reserved. Receive a full refund of your purchase 2. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Reply anytime to let us know how we can improve. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. US and Canada 1.866.788.2482 Toll free. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Others were postponed. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.